Official Document

Privacy Policy UW88 – Data Protection & Personal Information

Uw88 is fully committed to protecting your privacy. This document transparently explains how we collect, use, store, and safeguard the personal information of every user on the uw88 platform.

Updated: January 2026
Commitment Privacy UW88

Six core pillars that ensure your personal data is always protected on the UW88 platform.

256-bit SSL Encryption

All data transmitted between your device and uw88 servers is protected with industry-standard 256-bit SSL encryption. No third party can intercept your information while in transit.

Secure Data Storage

Users' personal information is stored on servers protected by strict access controls, multi-layer firewalls, and a 24/7 intrusion detection system that operates without interruption.

User Data Controls

You have the full right to access, update, or request the deletion of your personal data at any time. UW88 respects the rights of data owners in accordance with international data protection standards.

No Data Sales

Uw88 has never and will never sell, rent, or trade users' personal information to any third party for marketing or commercial purposes without explicit consent.

Data Minimisation

We only collect information that is strictly necessary for platform operations. Our data minimisation principle ensures no excess information is collected beyond what is required to deliver our services.

Breach Notification

In the event of any data security incident involving your information, uw88 will notify you within 72 hours and take immediate remedial action to minimize the impact.

01 Introduction & Scope of This Policy

This Privacy Policy is issued by UW88 and applies to all users who access or use the uw88 platform via the website, mobile app, or any other official channel. By registering an account or continuing to use our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

This policy describes the types of information we collect, the purpose of collection, how it is stored, who may receive it, and your rights as a data owner. We encourage you to read this document carefully in its entirety and to contact our support team if you have any questions.

uw88's Commitment: We never sell users' personal data to any third party for commercial purposes. Your information is used solely to operate and improve uw88 platform services.

02 Information We Collect

Uw88 collects various types of information depending on how you interact with our platform. This information falls into two main categories:

Information You Provide Directly:

  • Full name as it appears on your official identification document.
  • Active email address for communication and account verification.
  • A registered Malaysian mobile phone number.
  • Date of birth for age verification (18 and above).
  • National identification number (MyKad) or passport for the KYC process.
  • Bank account details including bank name, account number, and account holder name.
  • Billing address or current residential address.
  • Selfie or supporting documents uploaded during the identity verification process.

Information Collected Automatically:

  • IP address and estimated geographic location based on IP.
  • Web browser type, operating system, and device information.
  • Session data including login time, logout time, and session duration.
  • Pages visited, buttons clicked, and navigation patterns within the platform.
  • Cookie data and associated device identifiers.
  • Transaction history for deposits, withdrawals, and betting activity on the platform.

Why Do We Need This? KYC information such as your MyKad and bank details is required to comply with anti-money laundering regulations and to ensure the security of your financial transactions.

03 Purpose of Information Use

All information collected by uw88 is used for clear and legitimate purposes. We do not use your data for any purpose other than those stated below:

Purpose Type of Data Used Legal Basis
Registration & Account Verification Name, email, phone number, date of birth Contract fulfilment
KYC & AML Process MyKad/passport, selfie, proof of address Legal obligations
Transaction Processing Banking details, transaction history Contract fulfilment
Security & Fraud Prevention IP, device data, activity patterns Legitimate interests
Service Communications Email, phone number Contract fulfilment
Platform Improvements Navigation data, session data, analytical cookies Legitimate interests
Promotions & Personal Offers Betting history, game preferences Consent

04 Sharing Information With Third Parties

Uw88 understands that your trust is our most valuable asset. We do not share users' personal information for third-party marketing purposes. However, there are certain situations where information must be shared to enable the platform to operate smoothly:

  • Payment Service Providers: Transaction information that must be shared with partner banks, electronic wallet providers (such as Touch 'n Go eWallet), and FPX payment processors to handle your deposits and withdrawals.
  • Game Software Providers: Username and wagering history shared with licensed game providers such as slot, Live Casino, and fish shooting game providers for game operations and fraud prevention purposes.
  • Relevant Authorities: Information that must be disclosed pursuant to a court order, law enforcement request, or valid regulatory compliance obligation.
  • Analytics & Technical Services: Anonymised data shared with technical service providers for analytics, server hosting, and cybersecurity purposes.

All third parties working with uw88 are bound by strict confidentiality agreements and are prohibited from using user data for any purpose other than what has been agreed upon.

05 Cookies & Tracking Technologies

The uw88 platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions, and gather analytics data that helps us improve our services. The types of cookies used include:

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance Cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
  • Functional Cookies: Remembering your preferences and settings, such as your selected language and display mode, to provide a more personalised experience.
  • Analytics Cookies: Used by internal analytics tools to understand overall usage patterns without identifying individual users.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some sections of the platform.

06 Security & Data Protection

Uw88 implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. The key security measures we employ include:

1
End-to-End Encryption

All communications are secured with TLS 1.3 protocol and AES-256 encryption.

2
Two-Factor Authentication

2FA is mandatory and available for all accounts as an added layer of protection.

3
24/7 Monitoring

Our security team continuously monitors systems to detect threats.

4
Regular Data Backups

Data is regularly backed up to a secure, separate location.

07 Data Retention Period

Uw88 retains your personal information for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law. General data retention guidelines are as follows:

  • Active account information is retained for as long as the account remains active and operational.
  • KYC records and identity verification documents are retained for a minimum of 5 years following account closure for anti-money laundering compliance purposes.
  • Financial transaction records are retained for a minimum of 7 years for audit and tax compliance purposes.
  • Security logs and access records are retained for 12 months before being securely deleted.
  • Anonymous analytical data is retained indefinitely as it cannot be used to identify any individual.

Data Deletion on Request: You may request the deletion of your personal data by contacting the UW88 support team. Requests will be processed within 30 working days, subject to applicable legal retention obligations.

08 Your Rights as a User

As a uw88 platform user, you have the following rights regarding your personal information. We fully respect and facilitate the exercise of these rights:

  • Right to Access: You have the right to request a copy of all personal information we hold about you.
  • Right to Rectification: You have the right to request the correction of any inaccurate or incomplete information.
  • Right to Erasure: You have the right to request the deletion of your personal data in certain situations, subject to our legal obligations.
  • Right to Restriction of Processing: You have the right to request that we restrict how we use your data under certain circumstances.
  • Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.
  • Right to Object: You have the right to object to the processing of your data for specific purposes such as direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact the uw88 customer support team via live chat or email. We will respond to every request within 30 business days.

09 Children's Privacy

The uw88 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors. Should we discover that a minor's information has been inadvertently collected, we will take immediate action to delete that information and close the associated account. Parents or guardians who find that their child has registered an account on this platform are advised to contact us immediately.

10 Cross-Border Data Transfers

In operating the UW88 platform, your personal data may be transferred to and stored on servers located outside Malaysia. In such cases, we ensure that the transfer is carried out in accordance with internationally recognised protection mechanisms, including standard data transfer agreements and appropriate data protection impact assessments. A level of protection equivalent to Malaysia's data protection requirements will always be maintained.

11 Changes to This Privacy Policy

Uw88 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or email at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes shall be deemed acceptance of the updated terms. We encourage you to review this page periodically to stay informed of our latest policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the uw88 Data Protection Officer (DPO) team via the platform's live chat or our official email. We are committed to responding to every inquiry transparently and professionally within a reasonable timeframe.

For more information regarding user rights and platform responsibilities, please refer to Terms and Conditions as well as the Responsible Gaming us.

Frequently Asked Questions – Privacy Policy

uw88 does not share your personal information for third-party marketing purposes. Data sharing only occurs in limited circumstances — with payment providers to process transactions, game software providers for platform operations, and relevant authorities when required by law. All parties receiving data are bound by strict confidentiality agreements.

You may submit a data access or deletion request by contacting the UW88 support team via live chat on the platform or through our official email. Please include your account number and the type of request. Our Data Protection Officer team will process the request within 30 working days and notify you of the status via your registered email.

The KYC (Know Your Customer) process is a legal requirement that all licensed financial and betting platforms must comply with. Identity verification via MyKad or passport ensures that users are aged 18 and above, prevents money laundering, protects your account from unauthorized use, and ensures that withdrawals can only be made by the legitimate account holder.

When an account is closed, your personal data will not be deleted immediately as UW88 has legal obligations to retain certain records. KYC records are retained for 5 years and transaction history for 7 years after account closure, in compliance with anti-money laundering and tax compliance requirements. After that period, your data will be securely and permanently deleted.

You can manage your cookie settings through your web browser settings. However, essential cookies required for login session security and core platform functionality cannot be disabled — the platform will not function properly without them. Analytical and functional cookies can be disabled without affecting core functionality, but may impact your personalised experience on the platform.

All financial information, including bank account details, is stored in a strictly restricted server environment with role-based access controls. Financial data transfers are protected with 256-bit SSL encryption and TLS 1.3 protocol. uw88 does not store full credit card numbers — only the last digits and issuer name are retained for reference. Payment processing is handled through licensed payment providers that comply with PCI-DSS standards.
Your Data Is Safe With Us

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256-bit SSL
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Personal Data
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Secure KYC
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